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Vent-Axia COVID-19 customer communication

Published: 02/04/2020

The significant challenge and dynamic situation posed by the Coronavirus (COVID-19) is being carefully monitored by the Vent-Axia team and we are taking every precaution to protect the health and safety of our workforce. To ensure that we can continue to supply our ventilation products to critical UK infrastructure projects we have reviewed our safety measures in line with the advice from HM Government, Public Health England (PHE) and the Chief Medical Officer (CMO) around working from home, travel to work, hand hygiene and social distancing which has allowed our production facilities in Dudley and Crawley to remain open and continue to manufacture our products, but at a significantly reduced capacity.

We have also been working with our trade association to clarify with Government that our products and services are truly critical to the UK infrastructure and have seen this evidenced in recent days, with the ever growing number of new & retro-fit ventilation products being ordered for new and existing hospitals and critical care units throughout the UK.

These measures we have taken to remain operational, together with our robust supply chain is ensuring that your orders are being fulfilled and we can continue to support you albeit in a reduced capacity and not against normal service delivery KPIs. Whilst we aren't taking phone calls as our internal teams are working from home, we are open for business and ready to support our customers with the products and service required, should you need to contact us you should do so through the following email addresses.

Customer service:

Technical support:

Servicing enquiries:

New Build Residential sales:

Commercial/Industrial sales:

During these challenging times the cut off for orders utilising our next day delivery service will need to be placed by 14.30.

We thank you for your understanding and assure you that all emails will be responded to promptly.

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