Jobs

Our Reading site is looking for a Returns Clerk to join their Finance team.

Job Purpose

• Support and assist the returns / query team in conjunction with the Returns Supervisor, including managing and reporting the open queries, trends and any other issues to ensure queries are resolved timely.
• Appropriately liaise with and manage our internal and external customers and their associated credit risk with the best interests of the Company in mind.
• Liaise with the internal Sales Team/Manager for price queries in Nat Vent.
• Act as cover where appropriate in the Returns Supervisor absence.

Main Duties

• Stock cleanse checking. Warehouse and purchasing team to be notified, as well as the Operations Director for large returns in Nat Vent.
• Collection process – ensuring timely collections and issues are dealt with quickly. Ensure the Goods In department are accurately and timely receipting goods back into the business.
• Ensure claims with carriers are logged and followed through.
• Management of POD’s.
• Provide regular updates to sales and other key personnel.
• Ad-hoc reporting as required.
• Issue Credit Notes where applicable, always ensuring accuracy.
• Retain cancellations where applicable and keep the credit controller up to date.
• Replying to emails, dealing with them efficiently and in a timely manner.
• Notify customers when they can dispose of goods and email a copy of their credit note if necessary.

Key Accountability

• Log returns and resolve the cases raised by customers to return goods that have been faulted or sent back to Volution.
• All cases to be closed within the SLA’s

Job Holder Requirements

• Excel
• Previous credit control experience

Work Remotely

• No

Job Types: Full-time, Permanent

Benefits:

• Company events
• Company pension
• Flexible schedule
• On-site parking
• Referral programme
• Sick pay

Schedule:

• Monday to Friday

Reference ID: Returnsclerk22

Our purpose is to provide healthy indoor air, sustainably. This commitment is integral to everything we do. It shapes our values, steers our strategy and informs our capital allocation. We are closely aligned with environmental, health, regulatory and consumer developments that are reshaping the world's expectation of how we live life indoors.

We are market leaders in residential and commercial ventilation solutions. We aim for our products to enhance our customers’ experience of ventilation by reducing energy consumption, improving indoor air quality and design and making them easier to use.

Responsibilities:

• Investigating analysing and resolving (where applicable) internal customer issues.
• Prioritising, escalating issues and maintaining issue records.
• Troubleshooting and resolving customer issues, where necessary, liaising with internal IS and Technical teams and external software providers.
• Contributing to and maintaining the knowledge base.
• Raising development requests where necessary.

Experience Required:

• Minimum 1 year experience in a similar role
• Experience in using a support ticket management system
• Experience of the manufacturing or distribution industry
• Experience of dealing with all levels within an organisation

Competencies

• Required: strong understanding of standard business functions and how they flow thorough an organisation and interact with each other
• High-level understanding of finance is desirable but not essential
• Knowledge of manufacturing or distribution industry is required
• Ability to communicate technical information to non-technical users
• Have strong analytical skills
• Must be a fast, keen learner who can build knowledge and use initiative to problem solve
• Be resourceful, able to work independently and under pressure to meet SLAs
• Understanding of implementation/development life-cycle and project methodology

Skills:

• Ability to prioritise issues and resolve/escalate and manage them within priorities
• Must be a good excel user and able to work with data at high level
• A knowledge of a business system (ERP in particular)
• A knowledge of relational database design is a bonus
• Have excellent verbal and written communication skills.
• Understand basic IT infrastructure
• Ability to communicate with (internal) customers at all organisational levels in a polite and professional manner.

Other skills/experience:

• Experience of implementing and supporting production systems, complying with structured change-control procedures
• Must be able to work in a small team, be proactive and work in a fast-paced environment.

Job Type: Full-time

Salary: Up to £25,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Experience:

• Technical support: 1 year (required)

Our purpose is to provide healthy indoor air, sustainably. This commitment is integral to everything we do. It shapes our values, steers our strategy and informs our capital allocation. We are closely aligned with environmental, health, regulatory and consumer developments that are reshaping the world's expectation of how we live life indoors.

We are market leaders in residential and commercial ventilation solutions. We aim for our products to enhance our customers’ experience of ventilation by reducing energy consumption, improving indoor air quality and design and making them easier to use.

Main Purpose

• Manage and control day-to-day installation activities
• Ensure quality installations of ducted ventilation systems
• Delivery is to specification, on time and within budget
• Ensure the appropriate level of resource is utilised to complete the works to meet the project requirements.

Key Responsibilities

• Attend all pre-contract / pre-start meetings.
• Coordinate with the clients Site Team to meet project time scales and identify risks to Vent Axia and communicate accordingly.
• Carry out regular site visits and check drawings against site conditions to identify potential issues.
• Monitor & manage multiple sub-contractors and ensure work quality and labour resource is sufficient to meet the installation requirements and programme.
• Ensure with the help of sub-contractors that material wastage is kept to a minimum
• Ensure installations are carried out to the Vent-Axia installations standards guide and with pre-determined costs.
• Ensure variations to the project are all forwarded to the co-ordination team as soon as you are aware of them, including materials & marked up drawings
• Follow the Vent Axia variation process on all occasions to ensure payment by the client
• Ensure Health and Safety requirements are fully complied with.
• Deliver toolbox talks to Sub contractors.
• Undertake commissioning of some plots & where possible the first batch on every project & spot check the commissioners works

Key Skills Required

• Experienced ducting, plumbing or electrical systems installation
• Experience of labour supervision
• Excellent Communication skills.
• Can work remotely using laptop computer and mobile phone.
• Accountable and professional when dealing with others.
• Can carry out tasks and instructions as given by the National S&I Projects Manager.
• A team player - working with and supporting other members of supply and installation team.
• Prompt and accurate reporting /communicating of information - verbally and on incumbent company systems and documents electronically.
• Ability to monitor, audit and report on Health and safety.
• Undertakes continued professional development, training etcetera to meet the current and future requirements of the role.
• Able to travel to multiple sites within the north / midlands on a daily basis.
• Prepared to sometimes stay away overnight.

Qualifications and Certifications

Essential

• CSCS Card holder at Supervisor level
• Clean driving licence
• Minimum SSSTS but preference for SMSTS

Desirable

• Day first aid
• NVQ 3/4 for a construction trade and / or Works supervision

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Company pension
• On-site parking
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Our purpose is to provide healthy indoor air, sustainably. This commitment is integral to everything we do. It shapes our values, steers our strategy and informs our capital allocation. We are closely aligned with environmental, health, regulatory and consumer developments that are reshaping the world's expectation of how we live life indoors.

We are market leaders in residential and commercial ventilation solutions. We aim for our products to enhance our customers’ experience of ventilation by reducing energy consumption, improving indoor air quality and design and making them easier to use.

Our customers are at the forefront of what we do, and we strive for quality and excellence in every interaction. We have an exciting opportunity for an Operational Treasury Accountant to join our Finance team in Reading.

Job Purpose

This role will play a key part in the Cash Management function and will be responsible for bank reconciliations, cashflow forecasting, monthly reporting and cash management.

Main Duties

• Complete weekly and monthly bank reconciliations and maintain accurate cash books
• Produce relevant journals and calculations on hedge effectiveness
• Support month-end and year-end duties with accurate postings to the GL.
• Lead on budget setting and regular forecasting for treasury activity
• Balance sheet reconciliations
• Support Financial Accounting team during Monthly reporting
• Liaise with multiple stakeholders internally and externally (Bank, Auditors, Professional advisers)
• Set up manual USD/EUR payments into Bank and upload payment runs
• Ensure all compliance is adhered to
• Liaise with AP/AR for payment failures (declined or returned) and monitor that vendor bank master data is updated when required

Key Accountabilities

• Provide timely, accurate, reliable, and informative reporting and analysis to drive delivery of key financial metrics.
• Present solutions to problems and recommend actions to rectify
• Take accountability for results and deliver on your commitments
• Challenge & ask questions
• Look for better ways of doing things
• Manage and optimize operational processes for electronic banking systems

KPI’s

• Ensure all Payments to Suppliers are accurate and on time per SLA’s
• Bank accounts reconciliations are kept up to date

Job Holder Requirements

Qualifications & Experience

• At least part qualified in ACCA/ACA/CIMA/equivalent.
• Experienced in financial accounting procedures.
• An intermediate user of Excel skills.
• Have demonstrable track record of being a strong team player and an excellent communicator.

Personal Skills

• Bachelor's degree in finance/accounting or ability to work and interact at this level
• Sound knowledge of cash management and related activities
• Excellent communication skills with the ability to communicate at different levels
• Experience with bank instruments and knowledge of financial instruments
• Knowledge of electronic banking application (Swift /EBIC)
• Experience with MS Office, including advanced Excel, and SAP
• Affinity with treasury management systems
• Up to date Treasury and financial market knowledge
• Act with integrity and have the courage to do what is right, and address what is wrong

Key Competencies

• High Level of proficiency in the Microsoft Office suite of product
• Excellent communicator and able to manage the expectations of a diverse group of stakeholders

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Flexible schedule
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Education:

• Bachelor's (preferred)

Reference ID: 23032022Treasury

• Experience of working in an accounts payable role, including having responsibility for or supporting the administration of a purchase order system
• Hands-on experience with Excel and accounting software (knowledge of Epicor and DOCSTAR)
• Experience in handling communications with clients and vendors via phone and email
• Excellent organisational / time-management skills
• A high level of accuracy and attention to detail
• Entering invoices into Epicor & DOCSTAR
• Managing the accounts e-mail:
• Responding to billing inquiries from other departments
• Forwarding incoming emails to the relevant internal departments
• Downloading supplier invoices to be processed
• Responding to and resolving queries from suppliers

Job Type: Full-time
Contract length: 3 months

Pay: £21,000.00-£24,000.00 per year

Schedule:

• Monday to Friday

Experience:

• purchase ledger: 1 year (preferred)

Our purpose is to provide healthy indoor air, sustainably. This commitment is integral to everything we do. It shapes our values, steers our strategy and informs our capital allocation. We are closely aligned with environmental, health, regulatory and consumer developments that are reshaping the world's expectation of how we live life indoors.

We are market leaders in residential and commercial ventilation solutions. We aim for our products to enhance our customers’ experience of ventilation by reducing energy consumption, improving indoor air quality and design and making them easier to use.

Job Purpose:

To take responsibility for the entry and supply of project orders. To ensure that everything is in place to be able to deliver goods on time. To provide excellent customer service to encourage repeat business.

Job Responsibilities:

• Ensure that all project orders are in line with current quotations and parts list and all information is available for the commencement of projects
• Identify individual site / customer requirements and ensure that these are maintained throughout the duration of the project
• Ensure that delivery restrictions are understood and that we deliver in accordance with customer requirements
• Take responsibility for liaising with accounts department to resolve any invoice queries
• Monitor & manage the order book pertaining to team orders
• Actively seek project schedule dates from customers to ensure a smooth delivery process
• Build and maintain a rapport with key customers
• Undertake any other reasonable duty as required by your manager

Qualifications, Skills & Experience:

• Excellent telephone manner and communication skills
• Experience of dealing with customers
• Ability to co-ordinate projects
• Good commercial awareness skills
• The ability to make decisions under-pressure
• The ability to multi-task and work in a fast paced environment
• Excel knowledge preferable along with a good standard of word and outlook

Job Type: Full-time

Benefits:

• Casual dress
• Company events
• Company pension
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Our purpose is to provide healthy indoor air, sustainably. This commitment is integral to everything we do. It shapes our values, steers our strategy and informs our capital allocation. We are closely aligned with environmental, health, regulatory and consumer developments that are reshaping the world's expectation of how we live life indoors.

We are market leaders in residential and commercial ventilation solutions. We aim for our products to enhance our customers’ experience of ventilation by reducing energy consumption, improving indoor air quality and design and making them easier to use.

Key Responsibilities:

• Creation, allocation, monitoring of customers jobs predominantly within the social housing sector
• Processing emails to the info mailbox
• Creating new jobs on the system & putting jobs to order
• Updating the IT system
• Editing reports and compiling quotations and sending to the customer
• Manually picking parts and prices for every installation
• Prioritising Urgent quotes and surveys
• Raising remedial works
• Liaising with surveyors and engineers out in the field
• Liaising with housing tenants regarding appointments and installs
• Liaising with Housing associations/councils
• Updating portals with reports and photos
• Monitoring download requests
• Liaising with warehouse on products
• Monitoring all special requests by each HP
• Filling out spreadsheet for some customers
• Filling out RAMS/ Health and Safety requirements for some customers
• Speaking to all stakeholders from colleagues to customers
• General office tasks

Key Requirements:

• Good communication skills and competent in the use of computers and general office software such as MS Office, CRM software.
• Confident outgoing personality.
• Calm under pressure and a good team member.
• Ability to deal with complaints or difficult customers in a sympathetic manner.
• Excellent Customer Care Skills
• Flexible Attitude to work
• Determination to get the job done

Additional Requirements:

• Good geographic knowledge of the UK
• Can do positive attitude

Job Type: Full-time

Benefits:

• Casual dress
• Company events
• Company pension
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Our purpose is to provide healthy indoor air, sustainably. This commitment is integral to everything we do. It shapes our values, steers our strategy and informs our capital allocation. We are closely aligned with environmental, health, regulatory and consumer developments that are reshaping the world's expectation of how we live life indoors.

We are market leaders in residential and commercial ventilation solutions. We aim for our products to enhance our customers’ experience of ventilation by reducing energy consumption, improving indoor air quality and design and making them easier to use.

Job purpose

Fully own the Returns end to end process.

Partnering with the technical, supply chain team, commercial and finance office Customer Returns Manager will be hands on in day to day operations and establishing best processes for the customer return operation. This includes taking the lead to monitor and report on all related customer returns data from customers and stores so that any trends can be reported back to all the business stakeholders for a continuous improvement action plan.

Manage the returns / query team in conjunction with the Financial Controller, including managing and reporting the open queries, trends and any other issues to ensure queries are resolved timely.

Appropriately liaise with and manage our internal and external customers and their associated credit risk with the best interests of the Company in mind.

Liaise with the internal Sales Team/Manager for price queries in all Brands withing UK group.

Main Duties

• Monitor and review daily performance KPIs of the Volutiom customer return team to ensure the business needs are met
• Understand, support and deliver the Client's Return strategy working closely with all stakeholders
• Through regular, timely and robust communication, promote and represent the Return department both internally and externally for continuous improvement
• Drive and deliver ad hoc Return projects to support the end to end quality and continuous improvement feedback loop.
• Manage a team of 3 clerks (issue daily rota and tasks)
• Build training programmes for new starters within the customer returns team
• Stock cleanse checking. Warehouse and purchasing team to be notified, as well as the Operations Director for large returns .
• Collection process – ensuring timely collections and issues are dealt with quickly. Ensure the Goods In department are accurately and timely receipting goods back into the business.
• Ensure claims with carriers are logged and followed through.
• Management of POD’s.
• Provide regular updates to sales and other key personnel.
• Ad-hoc reporting as required.
• Issue Credit Notes where applicable, always ensuring accuracy.
• Retain cancellations where applicable and keep the credit controller up to date.
• Replying to emails, dealing with them efficiently and in a timely manner.
• Notify customers when they can dispose of goods and email a copy of their credit note if necessary.

Key Accountabilities

• Log returns and resolve the cases raised by the customers to return goods that have been faulted or sent back to Volution

Job Holder Requirements

• Advanced Excell/Power Bi
• Previous manufacturing/retail experience
• Must demonstrate strong professional skills for communication, attention to detail, organizational skills, time management
• Works effectively with others to deliver common goals; readily offers support.
• Be resilient and adaptable to change, within a fast-paced environment
• Be results focused and be willing to take responsibility
• Good analytical skills, good problem solver
• Experience of managing stakeholder relationships/teams
• Maintain regular communication with peer group to ensure consistent ways of working

Qualifications

• Degree level or equivalent

Job Type: Full-time

Benefits:

• Casual dress
• Company pension
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Education:

• Diploma of Higher Education (preferred)

Our Crawley site is looking for a Scheduling Administrator to join the Scheduling team.

On a daily basis:

• Contact tenant when new orders are received to book an appointment
• If you are unable to reach the tenant via telephone call, text messages are to be sent or e-mails (if we have the tenants e-mails), as well as sending letters out in the post.
• After numerous failed attempts to contact the tenant, advise the housing provider that you are having difficulty
• Work through your allocated region diary to schedule dates for install appointments as well as remedial works for up to 6 weeks in advance
• Ensuring PACE & the diary are updated with all bookings
• Note all communication with the client on PACE
• Checking the postcode of all appointments to ensure that you are creating the best route possible to maximize the capacity of what they are able to achieve in a day.
• If an appointment falls through, calling other jobs to find a replacement for the engineer, double checking they have the required stock in their van
• Communicating with the engineers at the end of the day to confirm what they have completed and if there are any issues with the jobs that need to be reported back to the housing providers.
• Updating the weekly revenue figures for your region
• If we receive urgent complaint jobs, making judgement calls of when we are able to attend and confine the amount of cancellations we need to make to fit the job in.
• Liaising with housing providers as well as home owners to schedule dates in for complaint cases.

On a weekly basis:

• Calling the following week’s appointments to confirm they are still available
• Sending all the fit sheets through to the engineers copying in their operations manager
• If there are issues with an installation, getting all the information of what the reason is, updating the job on Pace, and informing the housing provider as well as looking for alternative options. Making judgement calls on jobs, if a job is to be done slightly differently if this is okay to go ahead with or not.

Sealed units:

• Creating an order for sealed units (window fit fans) ensuring that the information we have is correct and is put though correctly to the glazier. Route planning for the collection of the sealed units to ensure a smooth collection. (North and London)

Remedial log:

• Updating the remedial log when you receive notice of one of our products is no longer working.
• Communication needs to be sent to the tenant
• Once this is scheduled in, updating the remedial log to confirm the date of attendance.
• Once the issues have been resolved you are to complete this on the remedial log and update the notes on the job.
• On a week to week basis, the remedial log needs to be updated if jobs have been completed or will need to be rebooked in.

Revenue:

• On a daily basis the weekly revenue report is to be filled out with updates of job completions
• Account for works not completed as to why there is a loss to the revenue with the information of the fitter the job number, the reason, the amount lost and the housing provider. If additional revenue is found for an engineer after a failed job this needs to be noted on the additional revenue.
• On a weekly basis the following weeks revenue is to be filled out, the information to filling the revenue report out is in the engineers diaries and the Special Projects co-ordinator will provide the revenue for any revenue for project work.

Complaints:

• If we receive complaints for whatever reason, updating your line manager and looking into the complaint, for example, if it is to do with damage at a property, asking the engineers operations manager to look into the issue, getting a full report and look into the issues and to see what the best way forward is to deal with the complaint. Updating the relevant personnel once the issues have been updated.
• Reports:
• Creating & updating reports for Housing Providers to update where we are with the jobs.

Portals:

• Updating various portals for Housing Providers with install dates, signed fit sheets, photos & invoicing.

Skills required:

• Intermediate excel & computer skills
• Ability to multi task is a must
• Work in a fast paced environment
• Work in a team environment

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Company pension
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

COVID-19 considerations:
All employees must wear masks when moving around the site, weekly site covid test

Experience:

• Administrative: 1 year (preferred)

Volution Ventilation are looking for an Accounts Payable Manager to join their team based in Reading.

Job Purpose

Reporting to the Financial Controller – Volution Ventilation Group UK (VVG UK) the role will take full responsibility for transactional Accounts Payable activities across the entire UK Ventilation Group and will contribute to the improved vendor relationship and on time payment.

Main Duties

• Build a team structure to provide efficient and effective transactional AP services
• Provide clear and effective leadership of a team of ~7 heads. Prioritize resource to the highest value add areas and drive efficiency in all other areas of day-to-day work.
• Design and optimize accounts payable processes across the group that will maximize efficiency to process while maintaining accuracy and optimize the working capital impact.
• Ensure supplier invoices are entered onto the bought ledger invoice log upon their receipt.
• Distribute invoices to relevant departments for approval
• Progress approved invoices ensuring they have been authorized in accordance with company policies
• Ensure invoices are correctly matched to the purchase order receipts and review unmatched receipts
• Manage goods returned process, raising debit notes for returned goods and ensuring credits are received where appropriate
• Reconcile supplier statements to purchase ledger
• Liaise with relevant departments and suppliers on any queries and disputes
• Ensure bought ledger log is accurate
• Maintain and update supplier remittance details
• Ensure suppliers are paid to terms.
• Maintain records of sub-contractor payments in line with current CIS policy and complete CIS returns.
• Process foreign supplier payments via bank
• Reconcile the AP listing to the General ledger account
• Report Key Performance Indicators that measure the efficiency and productivity of the AP team
• Undertake other reasonable duties as and when required.

Key Accountabilities

• Build and manage an Accounts Payable team to support the UK business in delivery of its’ key business objectives at appropriate cost.
• Develop and stretch team members to maximize value creation for the UK business.

Job Holder Requirements

Qualifications & Experience:

• Skilled with Microsoft Office suites including Excel, Word and Powerpoint and reporting packages
• Knowledge of the Epicor ERP system, Docstar would be beneficial

Personal Skills:

• Previous experience of supervising a purchase ledger department is required, involving a high number of transactions.
• Good telephone and Computer skills. A good understanding of Microsoft functions, including excel.
• The ability to use own initiative and work unsupervised
• The ability to organize the work to ensure deadlines are met
• Must be diplomatic, polite, and articulate in all dealings with fellow employees and with suppliers.
• A team player and able to communicate with others within an open plan environment.
• Continuous improvement mindset

Key Competencies

• Experienced people manager
• High Level of proficiency in the Microsoft Office suite of products and the EPICOR ERP system
• Excellent communicator and able to manage the expectations of a diverse group of stakeholders

Job Type: Full-time

Benefits:

• Casual dress
• Company pension
• Flexible schedule
• On-site parking
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Reference ID: AP21

Our purpose is to provide healthy indoor air, sustainably. This commitment is integral to everything we do. It shapes our values, steers our strategy and informs our capital allocation. We are closely aligned with environmental, health, regulatory and consumer developments that are reshaping the world's expectation of how we live life indoors.

We are market leaders in residential and commercial ventilation solutions. We aim for our products to enhance our customers’ experience of ventilation by reducing energy consumption, improving indoor air quality and design and making them easier to use

Job Purpose

To review contract (orders) and deal with customer queries & complaints as well as answering basic technical questions and fan specifications. With this role, it is crucial that the highest level of customer service is offered to customers for all queries, general enquires & complaints. An excellent telephone manner is a must as we receive a high number of telephone calls on a daily basis.

Key areas of Responsibility

• To receive, review & process orders quickly and accurately (Contract review).
• Receive & make telephone calls regarding queries for prices, stock availability & general information.
• To advice customers on all types of technical query’s.
• Receive & record customer complaints.
• General system & administration duties
• Liaise with the production team for lead times.
• Liaise with the despatch team for deliveries.
• To be efficient and thorough in all duties undertaken. Work accurately under pressure.
• To ensure the sales office is kept tidy and in good operational order.

Knowledge, Skills & Experience

• Flexible & adaptable to work duties.
• Excellent telephone manner.
• Operates well in a ‘team’ environment.
• Sales & Service driven.
• A keen eye for detail.
• Previous office role would be beneficial.
• Passion for excellence.
• Good communicator.
• Ability to achieve targets.
• Flexible and adaptable personality and approach.
• Previous experience in a fast paced sales office experience preferred.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Company pension

Schedule:

• Monday to Friday